Refund policy

Last updated: October 2026

We want you to love your Wolf & Worn shoes. If something isn’t right, we’re here to make it easy.

45-day returns

You can return any item within 45 days of the delivery date for a full refund of the item price, or exchange it for a different size or colour.

Return conditions

• Items must be returned within 45 days of the delivery date.
• Items must be unworn (tried on indoors only), unwashed and in original condition.
• Items must be returned in their original packaging with all tags attached.
• Gift cards cannot be returned.

How to return

1. Email info@wolfandworn.com with your order number and the reason for your return.
2. We’ll reply with your return authorisation and instructions within 2 business days.
3. Pack your item securely and send it to: Wolf & Worn, Flat C, 21 Campbell Road, Southsea, PO5 1RH, United Kingdom. We recommend a tracked service.
4. Once we receive and inspect your return, we’ll process your refund within 5–7 business days.

Return postage

Return postage is paid by the customer, unless the item is faulty or we sent you the wrong item. In that case we’ll cover the cost of return postage.

Exchanges

Want a different size or colour? Email info@wolfandworn.com and we’ll arrange an exchange, subject to availability.

Faulty, damaged or incorrect items

Please check your order when it arrives and contact us as soon as possible if anything is faulty, damaged or incorrect. We’ll cover return postage and send a replacement or a full refund, including original delivery costs.

Refunds

Refunds are issued to your original payment method within 5–7 business days of us receiving your return. Your bank may take a few extra days to show it. Original delivery charges are refunded for faulty or incorrect items and for cancellations made within your 14-day statutory cancellation period.

Cancelling an order

Changed your mind? You can cancel your order at any time until it has been dispatched. Email info@wolfandworn.com with your order number as soon as possible and we’ll cancel it and refund you in full, including any delivery charges. Once your order has been dispatched it can no longer be cancelled, but you can still return it within 45 days of delivery.

Your statutory rights

Under the UK Consumer Contracts Regulations (and, for customers in the EU, the EU Consumer Rights Directive) you have the right to cancel your order within 14 days of delivery without giving a reason. Our 45-day policy is in addition to, and does not affect, your statutory rights.

Contact us

Questions about a return? Email info@wolfandworn.com or call +44 77 3307 6418. Wolf & Worn Limited, company number 17335830.